Refund Policy

At Comfurrio, we want every pet parent to feel confident shopping with us. If your order isn’t quite what you expected, we’re here to make things right.

Returns

You have 30 days after receiving your order to request a return. To be eligible, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

Certain items, such as perishable pet treats, custom-made items, or gift cards, cannot be returned.

To start a return, contact us at support@comfurrio.shop. Please include your order number and reason for return.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • If approved, your refund will be processed to your original payment method.

  • Please allow 5–10 business days for your bank or card issuer to post the refund.

Exchanges

Need a different size or replacement? The fastest way is to return your item and place a new order after your refund is approved.

Damages and Issues

If your order arrives defective, damaged, or incorrect, please email us within 7 days of delivery so we can resolve the issue quickly.

Non-Returnable Items

  • Sale items

  • Gift cards

  • Items marked as “final sale”

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or wrong item).

📩 Questions? Reach us anytime at support@comfurrio.shop.
We’re always happy to help keep tails wagging. 🐶🐾